Legal
Refund & Cancellation Policy
How cancellation, refunds, and failed payments work for syndromes.xyz subscriptions.
Last updated 2026-09-26
Summary
| Situation | Outcome |
|---|---|
| You cancel a subscription | No further renewals; access continues until the paid period ends; no pro-rated refund |
| Duplicate charge for the same period | Full refund of the duplicate charge |
| Charged after a cancellation we had confirmed | Full refund of that charge |
| Paid but access never activated, unresolved after 3 working days | Full refund |
| Payment failed or was declined | No charge is made; a debited-but-failed amount is auto-reversed by the bank/Razorpay |
| App Store / Play Store purchase | Handled by Apple / Google directly, not by us |
Web subscriptions (Razorpay)
Subscriptions bought on the website through /plans are billed by Razorpay and renew automatically each month or year until cancelled.
Cancelling
To cancel a web subscription, email support@syndromes.xyz from your registered email address and ask for the subscription to be cancelled. There is no self-serve cancel button on the website yet. Cancelling stops future renewals only — it does not refund the period you have already paid for, and your paid access continues until that period ends.
When a refund applies
We issue a full refund of a web charge in these cases:
- You were charged twice for the same billing period.
- You were charged after we had already confirmed your cancellation.
- Your payment succeeded but paid access was never activated on your account, and we could not fix it within 3 working days of you telling us.
Outside of these cases, we do not refund the unused portion of a billing period once it has started — this also applies to a Founding Member seat, and a refunded Founding Member seat is released back into the 200-seat cap.
Requesting a refund
Email support@syndromes.xyz within 7 days of the charge, from your registered email address, with your Razorpay payment ID. If a refund is approved, Razorpay issues it to the original payment method, and it typically shows up within 5–7 working days after we initiate it, depending on your bank. Support hours are Monday to Friday, 10:00–18:00 IST, and we aim to respond within 2 working days.
Failed or declined payments
If a payment fails or is declined, you are not charged. If an amount was debited but the payment still failed, the bank or Razorpay reverses it automatically, usually within 5–7 working days, without any action needed from you.
App Store and Google Play subscriptions
Subscriptions bought through the iOS app go through Apple's App Store, and subscriptions bought through the Android app go through Google Play. Those payments are processed by Apple and Google, not by Razorpay, so we cannot cancel or refund them directly — cancellation and refunds for those purchases are handled by Apple or Google under their own policies:
You can manage or cancel these subscriptions from the subscriptions section of the App Store or Google Play Store app on your device.
Questions about a charge or a refund? See Contact Us, or read our Terms & Conditions and Delivery Policy.